Terms and Conditions

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which we supply products, services and digital content to you under this subscription.

1.2 Why you should read them.

Please read these terms carefully before you subscribe. These terms tell you who we are, how we will provide products and early access to offers to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are Always Knitting and Sewing a company registered in England and Wales. Our company registration number is 07510729 and our registered office is at 3 Ashfield Road, Chorley, England, PR7 1LH. Our VAT Registration Number is 129597274.

2.2 How to contact us.

You can contact us by telephoning our team at 01257443767 or by writing to us at sales@alwaysknittingandsewing.co.uk.

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your subscription.

Our acceptance of your subscription will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your subscription.

If we are not able to accept your subscription, we will inform you of this and will not charge you the subscription fee.

3.3 Your subscription details.

4. THE SUBSCRIPTION FEE

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Any introductory discount or free gift applied on the 6 or 12-month subscription means your first month is an introductory promo box. It also means you have a minimum of another 6 or 12 payments due on your commitment term before you can cancel.

Generally, all of our introductory discounts and offers are only applied on the 6 or 12-month subscription. This will be made clear on our checkout process when you select your subscription length. If an offer is available on the 1 month subscription it will be stated there. If no offer is stated there, the offers do not apply to that subscription.

Subscription Renewal:All subscriptions automatically renew at the end of the commitment period unless cancelled by you, the customer. Your subscription will renew on the same date each month/6 month/12 month period, depending on your initial sign-up date. No refunds are issued if you fail to cancel before the renewal date.

4.1 The price

The price for the subscription shall be the monthly fee as advertised on our website at the time the subscription is set up.

4.2 Changes to the subscription price

We reserve the right, at our absolute discretion, to raise the subscription price at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

5. DURATION

5.1 Duration of subscription

Your subscription will last for a duration of 1 calendar month and will continue on a monthly rolling basis until cancelled by you in accordance with these terms.

6. SUBSCRIPTION BENEFITS

6.1 Subscription box

Your subscription entitles you to receive a monthly subscription box containing a selection of products chosen by us.

6.2 When we will provide the products

We will supply the subscription goods to you as soon as is reasonably possible and in any event within 30 days from the acceptance of your subscription until either the services are completed or you end the contract as described in Clause 7 or we end the contract by written notice to you as described in Clause 9.

6.3 We are not responsible for delays outside our control.

If any goods we provide under your subscription are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 When you become responsible for the goods.

The goods included in the subscription box will be your responsibility from the time we deliver them to the address you gave to us.

6.5 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the products to you, such as your delivery address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.6 We may suspend supply of the products if you do not pay.

If you do not pay us for the products when you are supposed to (see Clause 11.1) and you still do not make payment within 7 days of us contacting you stating that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

7. YOUR RIGHTS TO END THE SUBSCRIPTION

7.1 Cancelling your subscription

You have a right to cancel your subscription by giving us 1 calendar month notice. See Clause 8 for how to cancel.

7.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products and some services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained below.

7.3 When you don’t have the right to change your mind.

You do not have a right to change your mind in respect of goods which are made to a customer’s specification or are personalised.

7.4 How long do I have to change my mind?

You have until 14 days after the day you receive the first subscription box. If you are exercising your right to change your mind, you must return the subscription box within 14 days of telling us you wish to end the contract (see Clause 8.2)

7.5 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see Clause 7.3), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you.

8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

8.1 Tell us you want to end the contract.

To end the contract with us, please let us know by calling us on 01257443767 or emailing us at sales@alwaysknittingandsewing.co.uk.

Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.2 Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 3 Ashfield Road, Chorley, England, PR7 1LH. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

8.3 When we will pay the costs of return.

We will pay the costs of return:

(a) if the products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.4 How we will refund you.

We will refund you the subscription by the method you used for payment. We may make deductions from the price, as described in Clause 8.5.

8.5 Deductions from refunds if you are exercising your right to change your mind.

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by the way you have handled them. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

(c) We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be proportional to what has been supplied, in comparison with the full coverage of the contract.

8.6 When your refund will be made.

If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the subscription service;

(d) you do not, within a reasonable time, allow us access to your premises to deliver the goods.

9.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may withdraw the subscription.

We may write to you to let you know that we are going to stop providing the subscription. We will let you know at least 14 days in advance of our stopping the supply of the subscription

benefits and will refund any sums you have paid in advance for products which will not be provided.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1 How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can telephone our team at 01257443767or write to us at sales@alwaysknittingandsewing.co.uk.

10.2 Your obligation to return products you reject.

If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. Please call our team at 01257443767or write to us at sales@alwaysknittingandsewing.co.uk.

11. PRICE AND PAYMENT

11.1 When you must pay and how you must pay.

We accept payment with most major Credit and debit cards.We will invoice you monthly in advance of the subscription until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice.

11.2 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 How we may use your personal information.

We will only use your personal information as set out on:

https://www.alwaysknittingandsewing.co.uk/pages/privacy-policy

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

13.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms or fail to use reasonable care and skill, we are responsible for loss or damage suffered by you where that loss or damage is foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We do not exclude or limit our liability in any way where it would be unlawful to do so. We do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the subscription products.

14. OTHER IMPORTANT TERMS

14.1 You need our consent to transfer your rights to a third party

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.2 Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 If we delay in enforcing this contract, we can still enforce it later.

If we do not insist straightaway that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to comply with the terms of this contract and it will not prevent us taking steps against you at a later date.

14.5 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.